Terms of Service

These terms are the agreement between IT Pro Services LLC and the business subscribing to ITPS CRM. By creating a workspace, or by using one, you accept them on behalf of that business.

The service

ITPS CRM is a hosted customer relationship management application. We provide it as a service over the internet; you do not receive a copy of the software and nothing here transfers ownership of it.

Features vary by plan and by the add-ons you buy. We may add, change or withdraw features. If we withdraw something you are paying for, you may cancel and we will refund the unused part of what you paid for it.

Your account

You need an account to use the service. You are responsible for:

• the accuracy of the details you give us
• keeping credentials secure, and using two-factor authentication where it is offered
• everything done under your account, including by people you invite

Tell us at legal@it-ps.net as soon as you believe an account has been compromised.

One person, one login. Sharing a single login between several people is not permitted — extra seats exist for that reason.

Trials, fees and renewal

Trials run for the period stated when you sign up and need no card. At the end of a trial the subscription starts unless you cancel.

Subscriptions are billed monthly in advance, plus any setup fee, extra seats, add-ons and phone numbers. Usage-based charges — calls, text messages — are billed as used.

• Fees exclude taxes, which we add where required.
• We can change prices with 30 days' notice, taking effect at your next renewal.
• Payments that fail are retried. If a subscription stays unpaid we may suspend the workspace.
• Except where the law says otherwise, fees already paid are not refundable.

Cancelling

You may cancel at any time from the billing page. The workspace stays open until the end of the period you have paid for. We do not pro-rate a part month.

Export what you need before you cancel. We keep a closed workspace's data for 30 days and then delete it.

Your data

Your data stays yours. You grant us only the permission we need to host, process, back up and display it in order to run the service for you.

You are responsible for having the right to hold the data you put in — including consent to contact people, and to record calls where the law requires their consent. Recording law varies by state and country; the CRM will record when you tell it to and cannot know what is lawful where you are.

We act as your processor for that data. The Data Processing Addendum applies and forms part of these terms.

Acceptable use

The Acceptable Use Policy forms part of these terms. Breaking it is grounds for suspension.

Telephony and messaging

Phone numbers, calls and messages are provided through our telephony provider and are subject to that provider's rules and to the law of the places you call and message. You are responsible for consent, for identifying yourself in messages, for honouring opt-outs, and for complying with rules on automated calls and marketing.

A number bought through your workspace stays available while your subscription is current. If a workspace is closed or unpaid, numbers may be released and cannot always be recovered.

Availability and support

We aim to keep the service available and will give notice of planned maintenance where we reasonably can. We do not promise uninterrupted service on standard plans, and no service credits apply unless a separate written agreement says so.

Support is by email at legal@it-ps.net during business hours.

Suspension

We may suspend a workspace immediately where it is necessary to protect the service or another customer — a security incident, non-payment after notice, or a serious breach of the Acceptable Use Policy. Where we can, we tell you first and give you a chance to fix the problem.

Third-party services

The CRM connects to services you choose: Google, Microsoft, Stripe, Twilio, HubSpot, Meta and others. Those connections are between you and that provider under their terms. We are not responsible for their acts, outages or changes.

Intellectual property

We own the software and everything in it apart from your data. You may not copy it, resell access to it, reverse-engineer it, or use it to build a competing product.

Feedback you send us we may use freely, without obligation to you.

Warranties

We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as-is and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Liability

Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud.

Subject to that, and to the extent the law allows:

• neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings
• our total liability arising out of this agreement is limited to the fees you paid us in the 12 months before the event giving rise to the claim

Indemnity

You will indemnify us against claims arising from your data, your use of the service, or your breach of these terms — including claims that your messages or calls broke the law.

Changes to these terms

We may update these terms. Material changes are notified by email or in the application at least 30 days before they take effect, and continuing to use the service after that means accepting them. We keep a record of which version each account accepted, and when.

Governing law

These terms are governed by the laws of The State of Florida, USA, and the courts of The State of Florida, USA have exclusive jurisdiction.

Getting in touch

IT Pro Services LLC

245 Riverside Avenue Suite 100 PMB1016, Jacksonville, FL 32202

legal@it-ps.net